Terms & Conditions

Last Updated: 01 December 2025

Welcome to Suraasa By Radha (“Company”, “we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your use of our ecommerce website https://suraasabyradha.com/ (“Website”) and purchases made through it.
By using our Website, you agree to be bound by these Terms. If you disagree, please discontinue usage.

1. Introduction

Suraasa By Radha is a boutique clothing brand offering ethnic wear, sarees, fabrics, and handmade apparel.
We reserve the right to update or revise these Terms at any time without notice. Your continued use of the Website constitutes acceptance of the updated Terms.

2. Eligibility

You must:

• Be at least 18 years old, or

• Use the Website under the supervision of a legal guardian.

If you are purchasing on behalf of an entity, you confirm you have the authority to do so.

3. Product Information

We make every effort to provide accurate product descriptions, material details, photographs, and pricing.
However:

• Real product colors may vary due to lighting or screen display.

• Handloom/handcrafted items may feature minor variations in texture, weave, and finish.

• These variations are not considered defects.

We reserve the right to discontinue or modify products at any time.

4. Pricing & Payments

• All prices are displayed in INR unless otherwise stated.

• Taxes, import duties, shipping charges, and customs fees may apply.

• Pricing may change at any time without notice.

Accepted Payment Methods include:

• UPI

• Credit/Debit Cards

• Net Banking

• Wallets

• Third-party payment gateways

We do not store payment information. All transactions are processed securely through third-party providers.

5. Orders & Acceptance

Submitting an order does not guarantee acceptance. We may cancel or reject an order if:

• Payment fails,

• Products are unavailable,

• We detect fraudulent activity,

• Information provided is incomplete.

You will receive order confirmation via email/WhatsApp/SMS.

6. Shipping

Shipping policies are outlined separately in our Shipping Policy Page.
Risk of loss transfers to the customer once the order is handed over to the courier.

7. Return & Refund

We do not accept returns or exchanges.
Refunds are only applicable if the product is damaged, defective, or incorrect upon delivery.
Refer to our Return & Refund Policy Page for details.

8. Intellectual Property

All trademarks, photography, branding, videos, content, designs, and graphics are owned by Suraasa By Radha.
No content may be reproduced, copied, or reused without written permission.

9. Limitation of Liability

We are not responsible for:

• Color differences,

• Sizing misinterpretation,

• Delayed deliveries,

• Third-party service failures,

• Customs or import delays,

• Website downtime or technical issues.

To the fullest extent permitted by law, we are not liable for consequential, indirect, or incidental damages.

10. User Responsibilities

Users must NOT:

• Commit fraud,

• Tamper with the website,

• Copy product images or descriptions,

• Misuse contact details,

• Upload viruses or malicious code,

• Engage in scraping or automated access.

Violation may lead to account termination or legal action.

11. Privacy

Your use of the Website also falls under our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of India.
Any legal matters shall be handled exclusively by the courts located in Hyderabad, Telangana, unless mandated otherwise.

13. Contact

For concerns:
📩 Email: support@suraasabyradha.com
📞 WhatsApp: +91 98664 89758

🏢 Address: Plot No. 15, Commercial Complex, 1st Floor, Pearl Cardinal, Gandipet Main Road. Adj. EIPL Corporate Office, Kokapet, Hyderabad, Telangana 500075