NO EXCHANGE & NO RETURNS
Last Updated: 01 December 2025
We value handcrafted, exclusive, and boutique-curated garments.
Due to product nature and hygiene concerns:
All sales are final. No returns or exchanges.
1. Non-Returnable Items
The following items cannot be returned:
Sarees
Custom stitched apparel
Handloom or handcrafted items
Sale or discounted items
Made-to-order garments
Accessories
International shipments
2. Damage or Wrong Product
You may request a resolution ONLY IF:
The product received is damaged,
The product is defective,
The item delivered is incorrect.
Mandatory Requirements:
Inform us within 24 hours of delivery.
Provide unboxing video from start to finish.
Product must be unused, unworn, and in original packaging.
If validated, we may:
Re-ship the same product
Provide a store credit
Issue refund (case-by-case approval)
3. Color, Texture & Variation
Handcrafted textiles may vary in:
Shade
Weave
Patterns
Embroidery
Fabric weight
These are not defects → no refund or return.
4. Canceling Orders
Orders may be canceled before dispatch only.
Once shipped, they cannot be canceled.
5. Refund Timeline
Refunds (if approved) will be issued:
As store credit, or
To original payment method
Processing time depends on banks/payment gateways.
Shipping fees are non-refundable.
6. Contact
📩 Email: support@suraasabyradha.com
📞 WhatsApp: +91 98664 89758