Refund and Returns Policy

NO EXCHANGE & NO RETURNS

Last Updated: 01 December 2025

We value handcrafted, exclusive, and boutique-curated garments.
Due to product nature and hygiene concerns:

All sales are final. No returns or exchanges.

1. Non-Returnable Items

The following items cannot be returned:

• Sarees

• Custom stitched apparel

• Handloom or handcrafted items

• Sale or discounted items

• Made-to-order garments

• Accessories

• International shipments

2. Damage or Wrong Product

You may request a resolution ONLY IF:

• The product received is damaged,

• The product is defective,

• The item delivered is incorrect.

Mandatory Requirements:

• Inform us within 24 hours of delivery.

• Provide unboxing video from start to finish.

• Product must be unused, unworn, and in original packaging.

If validated, we may:

• Re-ship the same product

• Provide a store credit

• Issue refund (case-by-case approval)

3. Color, Texture & Variation

Handcrafted textiles may vary in:

• Shade

• Weave

• Patterns

• Embroidery

• Fabric weight

These are not defects → no refund or return.

4. Canceling Orders

Orders may be canceled before dispatch only.
Once shipped, they cannot be canceled.

5. Refund Timeline

Refunds (if approved) will be issued:

• As store credit, or

• To original payment method

Processing time depends on banks/payment gateways.
Shipping fees are non-refundable.

6. Contact

📩 Email: support@suraasabyradha.com
📞 WhatsApp: +91 98664 89758